IRDAI vide Circular, bearing number IRDA/NL/CIR/MISC/133/06/2023 has advised the General and SAHI Insurers to ensure immediate service response for claims relating to Cyclone Biparjoy:
- Nominate a Senior Executive in each affected State/UT to act as a Nodal Claims Officer and such appointment shall be immediately communicated to Chief Secretary/Officer concerned of the State;
- Districts reporting large number of claims may be overseen by a designated District Claims Service Head;
- Contact details of the Nodal Officer’s shall be published on the Insurer website and may also be given to the press;
- Activate a 24×7 helpline to respond/assist Claimants;
- Special Claims Desks with Claim Settlement Teams are required to be set up, at district level. Claims are required to be surveyed and disbursed at the earliest, if needed, engage surveyors from neighbouring areas as well;
- Encourage use of electronic communication and digital processes for claims settlement;
- Only documents necessary to substantiate claims quantum shall be collected;
- Claims data in the prescribed format to be submitted on weekly basis for a month.
Source category: IRDAI
Attachments
- /2023/219_Circular-Cyclone_Biparjoy_16062023.pdf
- /2023/219_Format_for_Cyclone_Biparjoy_16_06_2023.pdf
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