Guidelines on Insurance claims of victims of Subsidence and Landslides in the calamity

IRDAI vide Circular No: IRDAI/NL/CIR/MISC/21/01/2023 dated January 19, 2023 has issued “Guidelines on Insurance claims of victims of Subsidence and Landslides in the calamity affected areas in the State of Uttarakhand” (“Guidelines”)

The major highlights of the Guidelines are as follows:

The Authority has advised all General Insurance companies to initiate immediate steps for quick registration and disposal of claims on the following lines:

• To nominate a Senior Officer at the company level to act as a Nodal Officer for the affected districts of Uttarakhand who would be coordinating the receipt, processing and settlement of all eligible claims. The Nodal officer should contact designated officers of the state government immediately and be in regular contact thereafter.
• Ensure all claims are surveyed immediately and claim payments/on account payments are disbursed at the earliest and in any case not exceeding the stipulated time line.
• Adequate number of surveyors may be engaged immediately as required.
• Launch extensive awareness campaign in the affected states duly highlighting the measures taken by the Company.
• To encourage policyholders to use electronic communication wherever possible for correspondence while intimating the claim and filing all the relevant documents and ensure digital processes are resorted for assessment of claims.

All General Insurance companies are advised to submit claims data on a monthly basis in the format prescribed.

Source category: IRDAI

Attachments

• /2023/150_GUIDEL~11.PDF