IRDAI vide Circular bearing no. IRDAI/NL/CIR/MISG/161/08/2023 dated August 24, 2023 has advised all General and SAHI Companies to mobilize all resources to ensure immediate service response for settlement of claims.
Key highlights of the Instructions were as follows:
a. Nominate a Senior Executive in each affected State/UT, who shall act as a Nodal Claims Officer and such appointment shall be immediately communicated to Chief Secretary/Officer concerned of the State.
b. Districts reporting large number of claims may be overseen by a designated District Claims Service Head.
c. Contact details of the Nodal Officer’s shall be published on the Insurer website and may also be given to the press.
d. Activate a 24×7 helpline to respond/assist Claimants.
e. Special Claims Desks with Claim Settlement Teams are required to be set up, at district level. Claims are required to be surveyed and disbursed at the earliest, if needed, engage surveyors from neighbouring areas as well.
f. Encourage use of electronic communication and digital processes for claims settlement.
g. Only documents necessary to substantiate claims quantum shall be collected.
h. Claims data, in the prescribed format to be submitted on weekly basis for a month.
Source category: IRDAI
Attachments
- /2023/251_Formats_for_Insurance_Claims_relating_to_Floods_in_Himachal_Pradesh_Data.pdf
- /2023/251_Insurance_claims_relating_to_Floods_in_Himachal_Pradesh.pdf
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