IRDAI vide Circular bearing reference number: IRDA/NL/CIR/MISC/108/8/2024 dated August 02, 2024, issued an advisory on Insurance claims relating to landslides in Wayanad, Kerala.
The major highlights of the Circular are as follows:
The Authority has advised all insurance companies to deploy resources to ensure following service responses immediately:
1. Nominate a Senior Executive to act as the Nodal Claims Officer, with communication to the Chief Secretary of the state and designate District Claims Service Head at the district level to oversee the claims. Their contact details to be publicized through website and other media.
2. Insurers to activate 24×7 helpline to respond / assist claimants and create awareness.
3. Setting up Special Claims Desks at District level with adequate delegated Claims Settlement Teams for speedy release of claims and on-account interim payments.
4. Arranging immediate survey of claims.
5. Adoption of digital processes for communication of claims. Only necessary claim documents be insisted.
6. Submit claims information on a weekly basis, for a month.
7. Claims involving loss of life, if the details of the Insured matches with the details of the deceased published by State/Central Government or appropriate/Govt. authorities, the claims may be considered without insisting for death certificate.
8. All Insurers (including Life and Standalone Health Insurers) have been advised to submit information related to the claims to the Authority in the given format on a weekly basis at nl-catastrophe@irdai.gov.in for General and Health Insurers and at life@irdai.gov.in for Life Insurers
A copy of the Circular and the reporting format is attached herewith for your ready reference.
Source category: IRDAI
Attachments
- /2024/420_Insurance_claims_relating_to_landslides_in_Wayanad,_Kerala.pdf
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