IRDAI vide its circular bearing number IRDAI/NL/CIR/GDL/122 /06/2023 dated June 05, 2023 has issued guidelines related to Claims of victims of the recent Train tragedy in Balasore and has directed all CEOs/CMDs of Life, General and SAHI Insurers to take immediate steps in this regard.
Highlights of the Guidelines for Insurers to:
- process/settle the claims of insured victims proactively and at the earliest;
- designate a dedicated Help line number under supervision of a senior officer who shall act as a Nodal officer and coordinate settlement of claims;
- publicize details:
a. of the Nodal officer including on the website;
b. details of offices/special camps set up;
c. of simplified process of claim processing at the branch or online;
- publish data relating to claims related to the accident on daily basis till one week and thereafter on weekly basis for a month to gauge the magnitude of loss.
Source category: IRDAI
Attachments
- /2023/211_circular_on_settlement_of_claims_due_to_Train_accident,_Balasore_June_2023.pdf
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