IRDAI vide Circular bearing ref erence n umber: IRDA/NL/CIR/MISC/215/12/2023 dated December 09, 2023, issued an advisory on Insurance claims relating to Cyclone and subsequent heavy rains/floods in Michaung.
The major highlights of the Circular are as follows:
The Authority has advised all insurance companies to deploy resources to ensure following service responses immediately:
- Nominate a Senior Executive to act as the Nodal Claims Officer, with communication to the Chief Secretary of the state and designate District Claims Service Head at the district level to oversee the claims. Their contact details to be publicized through website and other media.
- Insurers to activate 24×7 helpline to respond / assist claimants and create awareness.
- Setting up Special Claims Desks at District level with adequate delegated Claims Settlement Teams for speedy release of claims and on-account interim payments.
- Arranging immediate survey of claims.
- Adoption of digital processes for communication of claims. Only necessary claim documents be insisted.
- Submit claims information on a weekly basis, for a month.
7. Claims involving loss of life, if the details of the Insured matches with the details of the deceased published by State/Central Government or appropriate/Govt. authorities, the claims may be considered without insisting for death certificate.
A copy of the Circular and the reporting format is attached herewith for your ready reference .
Source category: Unmetadated — Note: original site listing metadata was unavailable for this record; date was inferred from notice text or system record.
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